Data Protection

Privacy Policy HijauSlot — Malaysian User Data Protection

Your privacy is not merely our responsibility — it is a commitment we have taken seriously from day one. This document clearly explains how hijauslot collects, uses, stores, and protects your personal information.

Updated: 1 January 2026 256-bit SSL Protected ms-MY

Our Privacy Commitment

Six Principles Data Protection HijauSlot

Each of these principles is not merely a promise — it is a daily practice embedded in every system and process at hijauslot.

Highest-Level Encryption

All your personal data and financial transactions are protected with 256-bit SSL encryption — the same security technology used by leading banking institutions in Malaysia.

Data Not Sold

Hijauslot has never and will never sell, rent, or commercialise your personal data to any third party for marketing purposes without your explicit consent.

You Are in Control

You have the right to access, correct, transfer, or request deletion of your personal data at any time. Our privacy team is ready to assist within 72 hours.

Minimum Data Collection

We only collect information that is strictly necessary to provide our services. No excess data is collected purely for record-keeping purposes.

Secured & Firewalled Servers

Your data is stored on servers protected by multi-layered firewalls, active intrusion detection systems, and periodic independent security audits.

Legal Compliance

Hijauslot's privacy policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and international standards for digital user data protection.

Important Note: By using the hijauslot platform, you agree to the collection and use of information as described in this policy. This policy applies to all users including visitors without an account.

1Personal Information We Collect

Hijauslot collects your personal information through several means as you interact with our platform. We only collect information necessary to provide you with a quality and secure service.

Information you provide directly:

  • Full name, date of birth, and gender upon account registration.
  • Email address and phone number for communication and account verification.
  • Bank account or digital wallet details for deposit and withdrawal purposes.
  • Identity verification documents (national ID or passport) during the KYC process.
  • Any communications you send to our customer support team.

Information collected automatically:

  • Your IP address, web browser type, and device operating system.
  • Gaming activity data including betting history and game results.
  • Deposit and withdrawal transaction history.
  • Session data including login time, session duration, and pages visited.
  • General location data based on IP address (not GPS or precise location).
Data Categories Example Information Requirements
Identity Name, date of birth, IC/Passport Mandatory (KYC)
Contact Email, phone number Mandatory
Finance Bank details, transaction history Mandatory
Technical IP, browser, device Automatic
Games Betting history, wins Automatic

2How We Use Your Data

All data collected is used for specific and legitimate purposes. hijauslot does not use your data beyond the scope stated below without first obtaining fresh consent from you.

  • Account management: Creating, verifying, and maintaining your user account.
  • Transaction processing: Processing deposits, withdrawals, and all financial transactions securely.
  • Identity verification (KYC): Meeting legal requirements for anti-money laundering and age verification.
  • Customer support: Helping you resolve any issues or enquiries related to your account and games.
  • Platform security: Detecting and preventing fraud, account breaches, and illegal activity.
  • Service improvement: Analysing usage patterns to improve the overall platform experience.
  • Responsible gaming: Monitoring gameplay patterns to identify users who may need support.
  • Service communications: Sending important notifications related to your account, transactions, and security updates.

We do not use your data to make automated decisions that negatively affect you without human oversight.

3Data Sharing & Disclosure

Hijauslot practises the principle of purpose limitation — we do not share your data except in defined situations and under strict controls. Your data is never sold, rented, or disclosed to third-party advertisers.

Your data may be shared with the following parties under limited circumstances:

  • Payment providers: Transaction information required to process deposits and withdrawals via DuitNow, FPX, and e-wallets.
  • Technology service providers: Companies that assist us in operating the platform infrastructure under strict confidentiality agreements.
  • Competent authority: When required by law, court order, or Malaysian law enforcement agencies.
  • Industry regulatory body: For the purpose of compliance with responsible gaming standards and anti-money laundering prevention.

Every third party that receives your data is bound by strict confidentiality and data protection agreements. They are prohibited from using your data for any purpose other than what is specified in the relevant agreement.

4Cookies & Tracking Technologies

The hijauslot platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. The following are the types of cookies we use:

  • Essential cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
  • Preference cookies: Saving your preferences such as language, theme, and display settings so you don't have to reset them each time.
  • Analytics cookies: Helping us understand how users interact with the platform for improvement purposes. This data is anonymised.
  • Security cookies: Used to detect unusual activity and prevent account intrusion.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect core platform functions such as the ability to login to your account.

5Data Security & Protection

Hijauslot invests seriously in security infrastructure to ensure your data remains protected at all times. The security measures we implement include:

  • 256-bit SSL encryption for all communications between your device and our servers.
  • Passwords are stored using a one-way hashing algorithm that cannot be decrypted.
  • Two-factor authentication (2FA) is available for all user accounts.
  • Multi-layered firewall and real-time intrusion detection system.
  • Periodic independent security audits conducted by accredited cybersecurity firms.
  • Internal access to user data is restricted to staff who require it for operational purposes.
  • All staff with access to user data undergo comprehensive privacy and security training.

While we take all reasonable measures, no system can guarantee 100% security. You are encouraged to use a strong password and enable two-factor authentication for additional protection.

6Data Retention Period

Hijauslot retains your personal data for as long as your account is active or as long as required to provide services. After account closure, data will be retained according to the following schedule:

  • Financial transaction records: Retained for 7 years for legal compliance and tax audit purposes.
  • Account activity logs: Retained for 5 years for dispute resolution and investigation purposes.
  • KYC Documents: Retained for 5 years after account closure in accordance with AML legal requirements.
  • Customer support communications: Retained for 3 years.
  • Analytics cookie data: Automatically deleted after 13 months.

After the retention period ends, data is permanently deleted or anonymised in a manner that does not allow re-identification. You may request early deletion of your data, subject to any legal obligations that may prevent immediate removal.

7Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold about you:

Right to Access

Request a copy of the personal data we hold about you in a readable format.

Right to Rectification

Request correction of inaccurate or incomplete data at no charge.

Right to Erasure

Request deletion of your personal data subject to legal retention obligations.

Right to Object

Object to the processing of your data for specific purposes such as direct marketing.

Right to Portability

Receive your data in a structured format that can be transferred to another platform.

Right to Restriction

Request restriction of your data processing under certain circumstances during an investigation.

To exercise any of the above rights, contact our privacy team via live chat or email. We will process your request within 72 working hours. In some cases, we may need to verify your identity before processing your request.

8Children's Privacy Protection

The hijauslot platform is strictly for adults aged 18 and above. We do not intentionally collect, process, or store personal data of individuals under the age of 18.

If we find that a child's personal data has been collected unintentionally, we will take the following steps immediately:

  • Closing the account in question without prior notice.
  • Removing all related personal data from our systems as soon as possible.
  • Refunding any deposits made where this can be verified.

Parents and guardians are encouraged to use parental control software to prevent their children from accessing online gambling platforms. hijauslot fully supports child protection initiatives in the digital environment.

9Amendments to the Privacy Policy

Hijauslot reserves the right to update or amend this privacy policy from time to time to reflect changes in practices, technology, or legal requirements. All amendments will be published on this page with a clear effective date.

For material or significant amendments, we will notify you through:

  • In-account notification during the user's next login session.
  • Email to the address registered to your account.
  • Update the "Last Updated" date at the top of this document.

Continued use of the hijauslot platform after any amendments to the privacy policy take effect will be considered your acceptance of those changes. We encourage you to review this policy periodically to stay informed.

10Contact Our Privacy Team

If you have any questions, concerns, or requests regarding this privacy policy or the handling of your personal data, the hijauslot privacy team is ready to be reached through the following channels:

Privacy Email
Live Chat
Available 24 hours a day, 7 days a week
Response Time
Within 72 working hours
Language
Bahasa Melayu & English

We also encourage you to read Terms & Conditions and page Responsible Gaming for a comprehensive overview of your rights and responsibilities as a hijauslot user.

Your Data Is Safe With HijauSlot

We have built a solid foundation of security and privacy. Now it's your turn to enjoy Malaysia's digital entertainment platform that truly cares about your safety.

Our Data Protection Guarantee
256-bit SSL encryption active at all times
Data is not sold to third parties
Malaysia PDPA 2010 Compliance
Two-factor authentication available
Periodic independent security audits
24/7 privacy support in Bahasa Melayu
Bahasa Melayu